2024年3月28日发(作者：cpu控制工具)

CRISIS MANAGEMENT – RECORDS MANAGEMENT DIVISION

危机管理 - 文件管理部

Objectives 目标

In the event of a crisis or emergency involving Records Management physical plant or

personnel we aim to:

我们的目标是：当文件管理部的设施或人员有紧急情况发生时

- Minimize the loss/disturbance to our RM clients.

将给客户带来的损失和干扰降至最低；

- Ensure a speedy recovery of RM operations.

确保迅速将文件管理业务恢复正常；

- Identify loss for insurance claims.

确定损失以便安排索赔。

Prevention Steps预防措施

Existing Safety Measures: -

现有的安全措施：

All safety measures and staff training are implemented in accordance to the ISO standard

按照ISO的标准采取安全措施，完成员工培训

Operational Front外勤方面

1. The Records Management warehouse is equipped with all necessary fire prevention

equipment in accordance with the fire regulations:

文件库按照消防规范安装所需消防设施：

- fire alarms 火警警铃

- fire hoses and extinguishers 消防栓和灭火器

- smoke detectors 烟感

- automatic sprinkler system 自动喷淋系统

- fire rated doors with an one-hour fire-resistant proof 耐火一小时的防火门

2. Every entrance is equipped with security cameras and 24-hour security patrol is conducted to

ensure the maximum security.

每个入口均安装监控摄像头，库区有人24小时巡逻，最大限度保证安全。

3. Pest control is run on a quarterly basis to ensure a pest-free storage environment.

每季进行一次杀虫，保证无虫的存储环境。

IT Front IT方面

1. Back-up of the application and the database is run on a daily, monthly and yearly basis.

每日、每月、每年对程序和数据库进行定期备份。

2. Back-up tapes are stored at the IT Store Room as well as off-site at the Records Centre.

备份文件存放在办公室IT存储室及文件库中。

3. Server is covered by a hardware maintenance contract with vendor, KeTuo Co. – an Asus,

Microstar distributor who provides on-site support as well as spare parts and the contracted

service hours are 0900 – 1800 hours on Monday – Friday and 0900 – 1300 hours on Saturday.

服务器的硬件维护工作由我们选择的供应商 – 科拓公司承担，按照双方签定的硬件维

护合约，科拓将提供零配件及现场技术支持，服务时间为周一至周五的0900 – 1800，

周六的0900 – 1300。

4.

The server disks are configured with RAID-5, ie failure to any single disk can be covered by

other disks and replacement can be done without any interruption to the system.

服务器的磁盘被设置成RAID-5，即一张磁盘出现故障，可由其他磁盘替代，而且这种

替代不会对系统的工作产生任何影响

。

5. Firewall set-up at the server.

为服务器设置防火墙

。

Crisis Situation: Contingency & Recovery Plans 应急措施

1. IT System Failure IT系统故障

1.1. Hard Disk Failure 硬盘故障

- The server disks are configured with RAID-5, any single disk failure can be covered

by the other disks and they are hot plug disks, ie the replacement can be done while

the system is running.

服务器的磁盘被设置成RAID-5，当一张磁盘出现故障时可由其他磁盘替代，

磁盘可热插，磁盘替换不会对系统的工作产生任何影响。

Action 措施: -

- Contact hardware vendor for repair.

联系硬件供应商安排维修

1.2. Software Failure 软件故障

Action 措施: -

- Contact IT to analyze the failure.

联络IT，分析故障原因

- Escalate to software vendor if software program error is suspected.

联络软件供应商，如果软件错误持续存在

- Restore application system from either the daily back-up tapes, the weekly back-up

tapes or monthly back-up tapes, depending on the situation.

根据情况用日、周或月备份文件恢复应用程序。

- Contact hardware vendor if the restoration or installation of system utilities fail.

联络硬件供应商，如果恢复或安装系统失败。

2. Fire, Flood, Accident or other physical damage/loss 起火、水浸、事故或其他损失

2.1. Occurrence at RM Warehouse 发生在文件库的事故

Initial Action by Operations in-charge 外勤主管第一反应: -

- Initiate emergency response by contacting appropriate emergency services

向适当的紧急事故服务机构报警

- Fight the fire and/or mitigate the circumstances that caused the emergency if

possible.

于安全的情况下使用灭火器灭火，或挪走引起事故的物品，以减轻灾情。

- Evacuate the building in the event of fire or bomb threat.

如果有起火、爆炸的危险，迅速从库中疏散。