I'm trying to set up a multi-step question-and-answer flow for Facebook Messenger Conversation Ads. Each answer should lead users into a different discovery funnel of further questions and answers. However, my attempts don't work.
What I Tried: I have tried several approaches but here is my latest JSON attempt directly taken from the Meta example in the JSON box on Meta ad :
{
"message": {
"attachment": {
"type": "template",
"payload": {
"template_type": "button",
"text": "Hi! Please let us know how we can help you",
"buttons": [
{
"title": "Show me the product!",
"type": "web_url",
"url": "/"
},
{
"title": "Tell me more",
"type": "postback",
"payload": {
"template_type": "button",
"text": "Hi! Please let us know how we can help you",
"buttons": [
{
"title": "Show me the product!",
"type": "web_url",
"url": "/"
},
{
"title": "Tell me more",
"type": "postback",
"payload": "USER_DEFINED_PAYLOAD"
}
]
}
}
]
}
}
}
}
This structure attempts to nest another button template inside the payload of a postback. However, this doesn't work when tested, and no conversation flow is triggered.
Reference Meta Ads Model (Single Level): Here’s the example provided in Meta Ads documentation, which works for single-level interactions:
{
"message": {
"attachment": {
"type": "template",
"payload": {
"template_type": "button",
"text": "Hi! Please let us know how we can help you",
"buttons": [
{
"title": "Show me the product!",
"type": "web_url",
"url": "/"
},
{
"title": "Tell me more",
"type": "postback",
"payload": "USER_DEFINED_PAYLOAD"
}
]
}
}
}
}
This works well for single-level flows but doesn't explain how to handle multiple steps or create deeper nested flows.
What I Need:
- Is it possible to create a flow where each button click leads to further questions and answers?
- If nesting templates in payload is not allowed, what is the recommended approach to implement a multi-step flow?
- Can someone provide a working JSON example or guidance for achieving this?
Goal: To create an interactive experience where users can explore different paths (e.g., questions leading to answers, answers leading to more questions) within Messenger Conversation Ads.
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