My screenshot.png was working fine then all of a sudden doesn't show up. I've changed the permissions to 777. If I put mysite/wp-content/themes/my-theme/screenshot.png in the browser, the image doesn't show up, yet I'm 100% sure the image is the right spot in the theme root folder. I've scoured many articles and can't find a fix.

My screenshot.png was working fine then all of a sudden doesn't show up. I've changed the permissions to 777. If I put mysite/wp-content/themes/my-theme/screenshot.png in the browser, the image doesn't show up, yet I'm 100% sure the image is the right spot in the theme root folder. I've scoured many articles and can't find a fix.

• images
• themes

Share Improve this question edited Nov 26, 2019 at 22:38 RLM asked Nov 26, 2019 at 17:21 RLMRLM 24755 silver badges1919 bronze badges 3

• The question is a bit unclear. If there is no image in your folder it won't show up in your theme preview. It seems the file has been accidentally deleted and you need to upload it again. – Benjamin Antoni Andersen Commented Nov 26, 2019 at 21:22
• If it's not showing up when you access it directly, that suggests that it's not there, and you might be looking in the wrong place. – Jacob Peattie Commented Nov 26, 2019 at 23:58
• @JacobPeattie this is the correct path where it should be yes? "mysite/wp-content/themes/my-theme/screenshot.png" – RLM Commented Nov 27, 2019 at 1:19

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Sorted by: Reset to default 3

Try changing the file extension to .jpg instead of .png; I had this issue as well, and for some reason it won't accept .png but .jpg