I have a Studio Flow configured to handle inbound calls, which are routed to a queue where the caller waits until someone picks up. After a certain waiting period (around a couple of minutes), I want to give the caller the option to press 1 to leave a voicemail.

I thought a solution may be to send the call back to Studio Flow to play a message and gather user input (keypress for voicemail). However, based on the Twilio documentation, it seems like this may not be directly possible within Studio Flow.

I’m using Python for my Twilio implementation and am wondering if there’s a way to achieve this behavior, perhaps using a callback or another workaround. Does anyone have experience with this, or can suggest an approach to handle this use case?