2024年5月9日发(作者：怎样用u盘做系统盘)

职场英语13电话用语3——确认是否收到邮

件

确认是否收到邮件是职场中常用的电话用语之一，用于确认对方是

否已经收到发送的邮件。在职场沟通中，邮件的确认可避免信息传递

的误解和延误，提高工作效率。本文将介绍一些关于确认是否收到邮

件的职场英语电话用语，并探讨如何在电话中表达清晰、礼貌和专业。

I. 确认是否收到邮件的常用表达方式

1. 询问邮件是否已经送达

- Did you receive the email I sent earlier?

- Have you received the email I just sent?

- I'm just checking if you've received the email I sent.

- Can you confirm if the email reached your inbox?

2. 确认邮件是否已被收阅

- Have you had a chance to read the email I sent?

- Did you get a chance to look at the email I sent?

- Could you please confirm if you've read the email?

3. 请对方查看附件

- Please take a look at the attachment in the email.

- Could you kindly review the attached document in the email?

- I have sent you an email with an attachment. Could you check it?

4. 邮件是否需要回复

- Is a reply to the email needed?

- Do you require any response to the email?

- Should I expect a reply to the email?

II. 表达清晰的电话技巧

1. 使用简明清晰的语言

电话交流通常比较简短，因此要用简明扼要的语言表达邮件确认的

目的。避免冗长的句子和复杂的词汇。

2. 重复确认并提供必要细节

在电话中，确保对方清楚地理解邮件确认的内容，并提供必要的细

节，如发件人、主题、附件等。这有助于减少误解和混淆。

3. 使用礼貌和友好的语气

在职场中，礼貌和友好是建立良好关系和有效沟通的关键。在电话

中确认邮件时，要使用礼貌而友好的语气，例如使用“please”，“kindly”

等词汇。

4. 避免中断对方

在电话交流中，要尊重对方的发言权，避免中断他们，以保持良好

的沟通氛围。

III. 示例对话

以下是一个确认是否收到邮件的示例对话：

A: Good morning. This is Alice from XYZ Company. May I speak with

John, please?

B: Speaking. How can I assist you, Alice?

A: Hi John. I just wanted to check if you received the email I sent you

yesterday regarding the meeting agenda.

B: Good morning, Alice. Yes, I did receive your email. Thank you for

sending it. I have read the agenda and I'm well-prepared for the meeting.

A: That's great to hear, John. Do you have any questions or concerns

about the agenda?

B: No, everything looks clear to me. I think we are all set for the meeting.

A: Perfect. If you need any further information, please feel free to reach

out to me.

B: Sure, will do. Thanks, Alice.

A: You're welcome, John. Have a great day!

注意：以上对话仅供参考，可根据具体情况进行修改和调整。

IV. 总结

确认是否收到邮件是职场英语电话沟通中重要的一环。通过使用适

当的电话用语和技巧，我们可以在电话中准确、清晰地确认对方是否

已经收到邮件。提高邮件确认的准确性，可以避免信息传递的误解和

延误，进而提高工作效率和职场沟通的质量。无论在何种情况下，我

们都应该保持礼貌、专业并以友善的方式和他人交流。