2024年3月21日发(作者：页码从第三页开始为1)

Complaint and settlement

常用术语、短语Common terms and phrases

一、

claim 索赔；赔偿；赔偿金

compensate 赔偿，补偿

claim* **penses 理赔费用

to make/ register/ file/ lodge/ raise / bring up/ a (one's) claim 提出索赔

to make a claim with (against) sb. 向某方提出索赔

to make a claim for (on)sth. 就某事提出索赔

claim settlement 理赔

to settle a claim 理赔；解决索赔（问题）

entertain a claim受理索赔

admit/ accept a claim接受索赔

dismiss/ reject a claim拒绝索赔

to withdraw a claim 撤消（某项）索赔

to waive a claim 放弃索赔（要求）

claim on the goods 对某（批）货索赔

claim on sb. 向某人（方）提出索赔

claim for trade dispute 贸易纠纷（引起的）索赔

claim for compensation 要求补偿

to make an investigation 调查研究

claim for short weight 由于短重而索赔

claim for damage 由于损坏而索赔

claim for loss and damage of cargo 货物损失索赔

claim for inferior quality 由于质量低劣而索赔

二、常用表达Common Expressions

This is a claim on quality.

这是质量索赔。

This is a claim on short weight.

这是短重索赔

This is a claim on delayed shipment.

这是延期装运索赔。

Claim on shortweight is caused by packing damage or short loading.

短重索赔是由包装破损或装运短重引起的。

Claim on delayed shipment is that sellers fail to make the delivery

according to time schedule.

延期索赔是对卖方没有按时装运货物而提出的索赔。

Claim on quality originates from inferior quality of goods or quality

changes.

品质（质量）索赔是在货物质量低劣或是质量改变的条件下发生的。

买方提出索赔Buyers Lodge Claims

1、We are lodging a claim for shortage of weight.

We have substantial evidence for lodging a claim.

Such being the case, we are compelled to reserve the right to lodge a

claim against you.

We shall lodge a claim for all the losses incurred as a consequence of

you* **ilure to ship our order in time.

2、We have already made a careful investigation of the case.

Here is the survey report issued by China Commodity Inspection Bureau

which will surely support our mind.

The certificate shows very clearly that the goods are not packed properly.

Our investigation shows that damage was caused by improper packing.

Therefore we have to refer this matter to you.

The quality of your shipment for our order is not in conformity with the

agreed specifications. We must therefore lodge a claim against you.

There is a difference of 50 tons between the actual landed weight and

invoiced of this consignment.

We regret to inform you that the goods were underweight and we cannot

but file a lodge with you.

3、I’m afraid you should compensate us by 15% of the total amount.

With respect to inferior quality of your goods, we claim a compensation

of US$50,000.

I'm afraid you should compensate us by 5% of the total amount of the

contract.

We register a claim for US$200.

4、We hope that you will see your way to make up for the loss we

sustained.

This seems to be a very clear case and we hope you will see your way to

make a prompt settlement.

5、The goods are damaged chiefly due to poor packing which is not

adequately reinforced.

The goods have been heavily saturated by rain.

The pattern is uneven in places and coloring various.

6、We are so glad to have settled the case so amicably.

卖方应付申诉Sellers Meet Claims

1. I've heard that you have lodged a claim against us

2. In view of our friendly business relations, we are prepared to meet you

claim.

3. We have seen the goods and agree to replace the defective items as

soon as we return to Shanghai.

4. As requested, we will send you a replacement within a week and hope

you will be pleased with the new lot.

understand your inconvenience.

may be assured that there will certainly be a fair and reasonable

solution to the matter.

7. We propose we compensate you by 5% of the total value plus

reinspection fee.

8. We regret for the loss you have suffered and agreed to compensate you

by US$20,000.

9 We have received the letters giving full details of this claim.

10 I want to settle our claim on you for the 100 tons of bleached cotton

waste, as per Sales Confirmation No. 1254E.

11 I propose we compensate you by 3% of the total value plus inspection

fee.

12 We regret for the loss you have suffered and agree to compensate you

by $500.

卖方拒绝接受索赔Sellers Refuse to Accept Claims

1. We regret that can not accept your claim.

We are not in a position to entertain your claim.

But we regret our inability to accommodate your claim.

The evidence you have provided is inadequate, therefore, we cannot

consider your claim as requested.

2. We do not accept any claim for compensation for lost incurred in

transit, because you bought the goods FOB Shanghai and on shipping

quality, not on landed quality.

3. It is clearly a case for the underwriters.

4. We think that the damage must have happened in transit.

5. Without the survey report issued by a reputable surveyor to support

your claim, we can not take your claim into consideration.

6. I’m afraid we can’t compensate the damage. The fault lies in your use

of the product.

7. The figure of your alleged claim appears to be far above the actual loss

you have suffered, so it is out of the question for us to consider it.

8. We regret to tell you that your claim cannot be entertained as it is

raised far beyond the time limit stipulated in the contract.

9. We regret that your claim on shortage cannot be accepted.

10. The damage was caused by rough handling when the goods were

being loaded on board ship at the dock.

申诉、回应申诉信件样本

Apologies for Goods not in Conformity with the Sample

Dear Sirs，

We hasten to reply to your letter Match 20. We have in the first place to

apologize to you for the most unfortunate error that has occurred in the

execution of your order. We are completely at a loss to understand how

this mistake could not be found out as all goods are checked and

cross-checked at our forwarding department. It is the first case in all these

years that we have caused you to complain, and we shall take every care

to avoid such an error in the future. We are really sorry for inconvenience.

In order not to give you further trouble we have air-mailed another lot of

the table cloth today and they will reach you within a week. Please debit

us with your returning charges and others. Let us assure you that we shall

take every care such an accident like this should never occur again.

Claim for Improper Packing

Dear Sirs

We received you consignment of Cup made in China this morning.

However, on examining the contents we found the cases No.3 and No.8

are broken and several dozens of the cups inside them are seriously

have had the case and the contents examined by

theinsurance surveyor but, as you will see from the enclosed copy of his

report, he maintains that the damage was due to insecure packing and not

to unduly rough handling of the case. So we have to lodge a claim against

you for the loss of $3000 we have sustained.

We are looking forward to having your early reply to this

matter.

Settlement for Improper Packing

Dear Sirs

Our S/C XF2054L-Cup Made in China

Much to our regret, the above shipment arrived at your end with several

cups damaged as mentioned in your letter of July 2, 2002.

You may be aware that our cups have been sold in a number of markets

abroad for quite a long time, and all our customers have been satisfied

with our packing. Every shipment of our exports is strictly inspected by

our shipping department before loading, and each package is subject to a

careful examination, the goods under the above Sales Confirmation

XF2054L were in perfect condition when they were shipped, and

individual cases were clearly marked with “Handle With Care”, “Fragile”

and other necessary care clean B/L supports these facts after

going into the matter carefully, we presume that the damage might be due

to rough handling in transit or during unloading. Your claim should be

referred to the shipping company or the insurance company as the mishap

occurred after shipment or in uently we find no grounds to

compensate for the loss you claimed for.